Kontaktiere uns

E-Mail: support@puresmusic.com (Kundendienst) USA: +1(707)-340-3891

Wir werden Ihnen innerhalb von 12 Stunden (außer an Feiertagen) nach Erhalt Ihrer E-Mail antworten. Bitte senden Sie uns eine E-Mail, wenn Sie Fragen haben. Es ist der effizienteste Weg, um Probleme zu lösen. Um sicherzustellen, dass unsere E-Mails immer in Ihrem Posteingang landen, fügen Sie uns bitte zu Ihrer E-Mail-Whitelist hinzu.

Sie können uns auch auf Facebook oder Instagram erreichen.

Shopee-Plattform für Asien:
Shopee Singapur shop： https://shopee.sg/pures.sg
Shopee Malaysia-Shop: https://shopee.com.my/hongkong001.my
Shopee Thailand shop： https://shopee.co.th/thaihao.th

FAQs

Differences in shipping options, it may be the following two situations.
1. Your parcel is on its way to the carrier... once it arrives, there will be online updates.
2. Number starting in "T" is the shipping reference number. Your parcel is on its way to the carrier. once it arrives, there will be an email update with the real tracking number.

Some international orders will have two tracking numbers.
There is a tracking number for the international section. When it arrives in the local country, there is another local tracking number (Last mile tracking). The carrier is different.

After you successfully pay, a confirmation email will be sent to your mailbox. The email contains your shipping address and order content. Please confirm again that your shipping add is correct.
If you don't receive any email, maybe your email address is filled in incorrectly or it is mistakenly entered into the junk folder.